If you are talking about on the individual device, then you should be able to look for the different networks in the "wifi" menu and find the one that works best for you. If you are talking about on the modem, then no, it comes capable of both of those for you, so all you need to do is pick one that works best for you! If you have any additional questions you can also message me personally if you would like!
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EG
Expert
•
107.1K Messages
3 years ago
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network?linkId=123534437
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CCJoseph
Problem Solver
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729 Messages
3 years ago
If you are talking about on the individual device, then you should be able to look for the different networks in the "wifi" menu and find the one that works best for you. If you are talking about on the modem, then no, it comes capable of both of those for you, so all you need to do is pick one that works best for you! If you have any additional questions you can also message me personally if you would like!
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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