How to change 802.11 mode to disable ax. Laptop doesn't see network.

New to xfinity, and have a work laptop that will not recognize the netork. All other devices work fine, and this laptop recognizes others in the area, but I'm told by company IT that my laptop is not compatible with the 802.11ax protocol.

I've navigated to the Gateway > Connection > Wifi > Edit screens, but when I try to change the mode and save settings for either the 2.4 or 5.0 ghz, it just reverts to the original setting.

Any help or advice?

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annoyed1972

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1 Message

4 years ago

Old thread, I know, but I have the same issue. Since my modem was upgraded and my settings are managed "automatically," I can no longer update the mode. Aparrently, "automatic" doesn't include the ability to, you know, actually use my tablet on my home network. . . . .

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EG

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111.5K Messages

@annoyed1972

Please create a new topic of your own here on this board detailing your issue. Thanks. Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 years ago

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Your Home Network

jbevo

How to change 802.11 mode to disable ax. Laptop doesn't see network.

annoyed1972

EG

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