Visitor
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2 Messages
how to cancel online
In 2025 Minnesota passed a new consumer protection law, Minn. Stat. § 325G.56, requiring companies to adhere to basic rules: "Cancellation must be easy, cost-effective, and timely. Online cancellation must be offered if the business has online subscription management."
It seems clear to me that Comcast/Xfinity is in violation of that law. It appears I can NOT cancel my account online. The chat assistant insists that I must speak to an agent over the phone. This is unacceptable. I can't even figure out a way to submit a written request to the billing department online without being rerouted back to the same "assistant" whose only offer is to have somebody call me on the phone.
HELP!
Accepted Solution
XfinityBenjaminM
Official Employee
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2.2K Messages
1 day ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.3K Messages
1 day ago
Thanks again for working with our team to manage your account. I'm sorry that we are losing your business, but keep us in mind if anything changes in the future. Feel free to create a new post if anything else comes to mind in the future as well. Our community and team are always here to help however we can.
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