Visitor
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1 Message
How to activate modem
My modem broken few day ago and I went to nearby store to exchange for a new modem, but I am unable to figure out how to activate it, whenever I connect to the Wi-Fi it will tell me to download the xfinity app,to activate it, but I already had it download and it didn't link me to a page to activation, and there is no option within the app that allow me to activate it.
Accepted Solution
EG
Expert
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110K Messages
3 years ago
Try calling 1-855-652-3446. That is their device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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CCDaniel
Problem Solver
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606 Messages
3 years ago
Thank you EG for being one of our awesome experts that is here to help.
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
3 years ago
@XfinityDanielC
My pleasure ! It's why I lurk ! 😊
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robthedude
Visitor
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1 Message
3 years ago
It's especially frustrating that articles on xfinity's support site say you can activate the modem using the Xfinity mobile app, but the app has been updated and it looks like that information is no longer valid. It's lame that we have to call support when this used to work from the app.
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