1 Message
How to activate Hitron CODA modem for faster upload speed?
Someone at Comcast Xfinity told me that our area has been upgraded to "Next Generation" internet and that I would automatically get faster upload speed if I purchased a new modem.
They said I could purchase either a Comcast XB modem or a Hitron CODA modem.
I installed the new modem and I can browse the Web.
However, my account still lists the name of my old modem and it says the "internet is offline".
And I don't have the faster upload speed.
Maybe Comcast tricked me into spending more money for no change in service.
Today I tried to call someone back at Xfinity and spent 3 hours talking to various people.
Somehow none of these people knew what I was talking about. No one at Xfinity had heard of "Next Generation" or "10G".
Can anyone help me?
XfinityShawn
Official Employee
•
1.8K Messages
2 years ago
@user_b20c2f Our team can help you with your service concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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