Rod_San2020's profile

New Poster

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3 Messages

Fri, Jan 17, 2020 10:00 AM

How long does it take for the internet service to update?

Today I switched from 3 mbps to 600 mpbs Extreme Pro package and I was wondering how long it would take for me to see the changes because I've been told that the change should be immediate. So far on my account I see that I am now under the Extreme Pro package. Any assistance will be great.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

It’s usually just a modem reset but it’s going to depend on what modem you’re using too (and how your measuring it etc).

New Poster

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3 Messages

1 y ago

I have the CISCO DPC3941T

New Poster

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3 Messages

1 y ago

I have restarted the modem twice now and I'm still hitting 4mbps
CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

1 y ago

What’s the model of your modem? You can call in to get it reprovisioned.

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