Visitor

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3 Messages

Thursday, September 18th, 2025

How do you connect to an XB7 router when in bridge mode?

I had an outage today and was completely unable to connect to any kind of XB7 router UI which I have in bridge mode. The problem resolved itself eventually but the remaining issue is that I was unable to get ANY kind of UI to my XB7. I connected an ethernet cable from my Windows 11 machine to the back of the XB7 and after checking that I had a valid IP address using ipconfig, tried http://10.0.0.1, http://192.168.100.1 , neither of them worked. As I said eventually a few restarts and my direct connection to the XB7 was working and I had internet, then reconnected my TP-Link AX3000 router, restarted everything and all was well, so I gave up. But next time it sure would be nice to see if the XB7 link status.

This article was really interesting. Has anyone successfully added a static route to their router to either the 10.0 or 192.168 addresses and was able to get to the XB7 UI while in bridge mode? It didn't work for me. Even when directly connected, I got nothing. My AX3000 has a different route config, I tried using 192.168.100.0 as the , Subnet mask 255.255.255.0, default gateway 192.168.100.1, Interface = WAN for the Ax3000 settings, and similar for the 10.0.x subnet. No luck.

My home network is set up as 192.168.0.x with the router at 192.168.0.1 using DHCP to give out addresses for everything 192.168.0.2 and above on the LAN, pretty standard setup, nothing fancy.

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Official Employee

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637 Messages

26 days ago

Hello @user_w3qr08, did you try placing your XB7 in bridge mode using the Xfinity App?

Visitor

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3 Messages

No, using the web UI on the XB7.

Official Employee

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1.9K Messages

Because your device is indeed in bridge mode it is not assigning IPs or responding to request due to only being used as a device to pass through the network. To confirm, were you stating that you tried setting the static route up on your primary router?

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Visitor

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3 Messages

@XfinityMarcus​ Yes I was trying to set up a static route on my TP-Link router. But I just can't connect to the XB7 in any way to see ANY kind of UI. I'd love to see the RF WAN signal status page. Is it possible to do that behind a 3rd-party router? I was unsuccessful trying to connect to it when my PC was the only device connected to the XB7. I can't even ping 192.168.100.1 behind my router.

Official Employee

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1.9K Messages

@user_w3qr08 I would like to take a closer look at things on our end and gather a bit more information to ensure I share an accurate answer on third party access for you. For now, can you send me a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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113.9K Messages

25 days ago

@user_w3qr08 @XfinityMarcus 

FWIW. From what I've seen over the years here, you can still access part of the user interface page using 192.168.100.1 even when the gateway device is in bridge mode. You can only see the RF WAN signal status page like any other straight cable modem, but none of the router / WiFi functions as they aren't in use anymore.

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