donnahall1's profile

Mon, Jan 4, 2021 8:00 AM

How do you change your 5GHz to a 2GHz network?

I purchased SMART light bulbs that only work on a 2GHz network and mine is set at 5GHz. I need to change it and the option to change is no longer listed on my account's WiFi page.

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Accepted Solution

EG

Expert

 • 

87K Messages

5 m ago

Does this apply ? 

 

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the devices with the 2.4 band's SSID (broadcast name) and password.

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