donnahall1's profile

New Poster

 • 

1 Message

Monday, January 4th, 2021 8:00 AM

Closed

How do you change your 5GHz to a 2GHz network?

I purchased SMART light bulbs that only work on a 2GHz network and mine is set at 5GHz. I need to change it and the option to change is no longer listed on my account's WiFi page.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

Expert

 • 

111.7K Messages

5 years ago

Does this apply ? 

 

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the devices with the 2.4 band's SSID (broadcast name) and password.

forum icon

New to the Community?

Start Here