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Visitor

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1 Message

Sunday, May 25th, 2025 12:01 AM

HOW DO YOU ACTUALLY TALK TO A REAL PERSON ANYMORE.

I've been put behind a CgNat, I can't port-forward Nor can i Use DMZ. I want a Public IP. Not this CgNat It's terrible. My Job requires me to have ports Open. 

I've tried the "Talk with an agent" In the Assistant to no avail. it just keeps looping back to "What can i help you with"

I need an actual real person

Visitor

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1 Message

3 days ago

I have been trying to contact a real person for the past two days. No luck.

Official Employee

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150 Messages

Hello @user_7ufkvn I hope you're having a great start to your week. I'm sorry to hear that you've had issues reaching assistance. We truly appreciate you taking the time to post on our Xfinity Community Forum. We are here to help. Can you provide more details on your issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

3 days ago

agent, then the service you need, then spam agent lol

Expert

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110.6K Messages

2 days ago

@user_7ufkvn 

Would you please post the output of a traceroute to say google.com to reveal the CG NAT IP address / hop.

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