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user_d21ab8
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1 Message

Sunday, May 25th, 2025 12:01 AM

How do you actually talk to a real person anymore. [Edit]

I've been put behind a CgNat, I can't port-forward Nor can i Use DMZ. I want a Public IP. Not this CgNat It's terrible. My Job requires me to have ports Open. 

I've tried the "Talk with an agent" In the Assistant to no avail. it just keeps looping back to "What can i help you with"

I need an actual real person

Question

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Updated 

4 hours ago

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user_7ufkvn

Visitor

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1 Message

4 days ago

I have been trying to contact a real person for the past two days. No luck.

1

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XfinityQuemekia

Official Employee

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156 Messages

Hello @user_7ufkvn I hope you're having a great start to your week. I'm sorry to hear that you've had issues reaching assistance. We truly appreciate you taking the time to post on our Xfinity Community Forum. We are here to help. Can you provide more details on your issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

0

pingofdeath2984

Visitor

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7 Messages

4 days ago

agent, then the service you need, then spam agent lol

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0

EG

Expert

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110.6K Messages

3 days ago

@user_7ufkvn 

Would you please post the output of a traceroute to say google.com to reveal the CG NAT IP address / hop.

3

huntersan9

Visitor

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3 Messages

If you're looking to help with a CGNAT issue that has logs, you could head over to my question.

https://forums.xfinity.com/conversations/your-home-network/suddenly-behind-cgnat-and-options-for-getting-around-it/6834f66e0cfffc3f9146b198

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1 day ago

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XfinityRaf

Official Employee

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937 Messages

Good afternoon @huntersan9, and thanks for taking the time to post about your public IP issue. Did you make any changes to settings or configurations on your side before the issue started? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

0

huntersan9

Visitor

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3 Messages

@XfinityRaf​ Nope, can't say that I have.  Just a sudden stop in connectivity.

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4 hours ago

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