Visitor
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1 Message
How do I switch from 5G to 2.4g?
I'm trying to hook up a security camera of but it only is supported by 2.4 g's and I don't know how to switch it on my modem so I can't get my camera to work until I do please help thank you.
Visitor
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1 Message
I'm trying to hook up a security camera of but it only is supported by 2.4 g's and I don't know how to switch it on my modem so I can't get my camera to work until I do please help thank you.
redcon1
Contributor
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20 Messages
3 years ago
Your xFinity Router should be broadcasting both bands. The camera would automatically see the 2.4 signal, and you select it to connect.
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EG
Expert
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108.2K Messages
3 years ago
@user_3b2022
The two WiFi bands SSID's have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined SSID's.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Associate the camera with the new 2.4 SSID (broadcast name) and password.
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