Visitor
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3 Messages
How do I open a support ticket?
I have a web server error accessing a page. The Comcast servers do not see the page, but works fine on Verizon.
Visitor
•
3 Messages
I have a web server error accessing a page. The Comcast servers do not see the page, but works fine on Verizon.
XfinityRichard
Official Employee
•
3.5K Messages
2 hours ago
Thank you for reaching out @user_s5xcsr , and I'm sorry to hear you're experiencing this issue. If the website is loading properly when using Verizon but not when connected through your Xfinity Internet service, that could indicate a routing issue, DNS issue, or a problem reaching that specific website from the Xfinity network.
To help narrow this down, could you please let me know:
What is the exact website or webpage you're trying to access?
Have you tried accessing the page from multiple devices connected to your Xfinity Internet service?
In the meantime, I would recommend restarting your modem/router and clearing your browser's cache and cookies. You can also try accessing the site using a different browser or temporarily changing your DNS settings to see if that makes a difference. Once you provide the website address and the specific error you're seeing, I'll be happy to take a closer look. 😊
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