If nothing works, then you'll need to hard reset the device back to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. The user name and the password will now become the defaults of admin and password. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
Hey there user_s5905, thanks for reaching out through our community forums! What methods have you tried to connect or login, and are you trying to activate the modem for the first time?
EG
Expert
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113.9K Messages
8 days ago
Go to http://10.0.0.1, and sign in. Note: If you haven't changed it, the default username is admin and the default password is password
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EG
Expert
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113.9K Messages
8 days ago
If nothing works, then you'll need to hard reset the device back to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. The user name and the password will now become the defaults of admin and password. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
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XfinitySean
Official Employee
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179 Messages
7 days ago
Hey there user_s5905, thanks for reaching out through our community forums! What methods have you tried to connect or login, and are you trying to activate the modem for the first time?
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EG
Expert
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113.9K Messages
6 days ago
@user_s5905
Did you have a chance to try that reset ?
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user_s5905
Visitor
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3 Messages
5 days ago
I am afraid to reset because I have static ips
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