how do I get to speak with a technician

Last evening your CSR reached the issue of 'melting' images, color blocks streaming across my screen and the system going black all the time. I could not watch tv for more than a few minutes without this happening. Also, I have a remote that doesn't include a "home" button even though on of your supervisors came to assist a few weeks ago.

She and I did go through a research and test process within which she stated that there is a "signal concern on X-F side which is the cause and this is highlighted by a "red indicator."  She states that I didn't do anything wrong as we noted in the numerous restarts and so on and they need to send someone to my home to fix it.  I said I think I though have a X-F remote that has a 'home' button considering the fact that the one that the last (told me he was a supervisor) was exactly the same configuration as the one I had. The prior TV was not a smart TV and this one (SONY) is and it was purchased in early April.   While the 'melting and shattering and obscuring the image" is reduced it still exists and when I sign on the statement from X-F says I'm not connected to the internet. It looks like I am to every other device.  This was a horrible ordeal and I want it FIXED!

Freya said she'd send someone over, but by then it was 8:51pm, and I didn't want any stranger(s) in my home at that time.  

Since this happened I haven't been able to speak with anyone; can't get through your AI 'suggestions' which are supposed to enable myself t make an appointment to get something done by having someone come here and Once again, you've left me with zero support, zero services, zero streaming yet are being paid for this "service". Please go thru this message, pick out your TO DOs and provide me with service and support.

A long time customer, [Edited: "Personal Information"]. Oh and by the was your AI CSR prompts are inadequate to any sort of effective communication