Skip to main content

    Support

    Offers

U
user_450d3e
1st Topic

Visitor

 • 

2 Messages

Wednesday, December 8th, 2021 2:34 AM

Closed

How do I change my Gateway's IP address? (WAN IP that is automatically configured)

Through the xfinity app I have tried changing my WAN IP but the app says it is automatically configured. I have turned it off and back on, I have tried renew and release on windows, and the only way I can change it is a VPN. If anyone could help that would be great.

Question

 • 

Updated 

3 years ago

1.7K

2

0

BruceW

Gold Problem Solver

 • 

26.3K Messages

3 years ago

If it's a Comcast rental device, they do not provide a way to change the public IP address, and they won't change it for you, so you'd have to:

  • swap out the gateway for another, or
  • place the gateway in bridge mode and connect a Wifi router, or
  • replace your rental gateway with customer-owned equipment

If you own the gateway, look for a "clone MAC" or similar option.

2

user_450d3e

Visitor

 • 

2 Messages

@BruceW I bought a netgear router to use while in Bridge Mode. I logged into my Gateway, turned on Bridge Mode, plugged in and plugged in my netgear router to the ethernet port on the back of my gateway, now I can't get an internet connection to establish. However, when I turn bridge mode off, my netgear router has an internet connection. Are there any other setting I need to enable for this to work? Can I leave my PC plugged in to Gateway while also my plugging in my router to it or will only 1 ethernet port be available for use?

3 years ago

0

CCAnna

Problem Solver

 • 

874 Messages

@user_450d3e, thank you for taking the time to reach out over Xfinity Forums. Welcome to the community! What @BruceW has stated is correct. Please keep us posted if you need additional assistance setting up your network. Our team will be on standby. 

I no longer work for Comcast.

3 years ago

0

BruceW

Gold Problem Solver

 • 

26.3K Messages

3 years ago

... Can I leave my PC plugged in to Gateway while also my plugging in my router to it or will only 1 ethernet port be available for use?

In bridge mode only one port on the gateway will be active, so your PC should be plugged into a port on the router, and the router's WAN port should be the only Ethernet connection to the gateway.

Note: Be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post, the author of the post you are Commenting on is notified of your response. But if you Reply, the author of the post you are Replying to is NOT notified and may not be aware of your response.

(edited)

0

forum icon

New to the Community?

Start Here