Visitor
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1 Message
How do I activate another coax outlet
I am trying to use a different coax outlet than what the technician hooked up to when first installed but none of them work. Do I need to have a technician come out in order to use a different outlet?
XfinityRaf
Official Employee
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1.4K Messages
6 hours ago
Good afternoon @user_zp1rqz. Sounds like you may need a tech appointment to activate a new outlet. There is a charge normally associated with that, just depends on a few things. If you could send our team a direct message with your full name and full address, we can provide you more details.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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