Visitor
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1 Message
Houston Xfinity packet loss to Zscaler Dallas datacenter
Company I work for let us work from home with Zscaler. We are getting super bad performance (1Mbps) connecting to Zscaler Dallas (165.225.34.253). Is Xfinity having saturation / capacity issues with Level3?
XfinityRay
Official Employee
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4K Messages
5 years ago
Hello, @user_4d7260. We want your service working great and I know 1 Mbps would make things close to impossible. This is a great post that goes over some different things to look at with your connection, https://comca.st/3hOpcsO. Please let me know if that helps or if you need further assistance.
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EG
Expert
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118.5K Messages
5 years ago
FWIW, your packets are already 2 hops beyond the peering point / interconnection / Comcast webspace, so something else is going on besides a peering capacity issue. AAMOF, considering the physcal distance inolved, that RTT is to be expected.
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