Visitor
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1 Message
Household Internet drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour
The Internet connection (1.2Gbps, Motorola modem, TP-link Wi-Fi) of my entire household (laptop, phones, TV, etc.) drops connection multiple times a day precisely at :00, :15, :30, or :45 of the hour.
The lapse in the connection usually lasts 2 mins or so, after which the connection will automatically resume.
We're usually patient enough to just wait for it to come back on, but sometimes when you're in a Zoom meeting or taking an online test, those 2 mins are quite unbearable.
Judging by the disconnect times, the timing is not exactly random.
Could this be by design?
Also, tried calling Xfinity customer service, never got anywhere.
Considering switching services now.
Shirtbird
Visitor
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1 Message
2 days ago
Ah hah! I thought I was seeing timed or patterned outages as well. Only, more irritatingly, my outages last 10 to 30 minutes...
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XfinityRay
Official Employee
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3.6K Messages
16 hours ago
Hi there, @user_sva1y3! We are glad to further help with your service to get to the root cause of this. I completely understand how that can make a large impact at times. We want your service working great! Thank you for working with us so we can figure this out.
Are you seeing drops at the modem or just the router?
When the service goes offline, does the power light for the modem change or does it stay solid?
How long ago did this begin?
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