New Poster
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5 Messages
Hotspot is set to disabled but still broadcasts from my XFi modem.
My XFi hardware was replaced and defaulted with the hotspot on. I turned it off several days ago and it shows "disabled" in account settings but is still active and broadcasting the SSID. How do I turn this off? Many old closed threads with this issue and never a resolution as usual.
XfinityThomasC
Official Employee
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2.7K Messages
2 years ago
Hello, @nochoices13 has it been more than two hours since the hotspot was disabled? Please power cycle the wireless gateway. If you have recently power cycled or reset the Wireless Gateway, the Home Hotspot feature on/off setting may not be restored until one to two days after the device reset. If you've previously chosen to disable the Home Hotspot on the device via a call to customer support or via the account, that selection has been stored by Comcast and the setting on the device will be updated automatically within one to two days.
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