1 Message
Hot modem
My home Internet has been going down about once an hour for two days. When I unplug the modem, it is hot to the touch.
1 Message
My home Internet has been going down about once an hour for two days. When I unplug the modem, it is hot to the touch.
user_6ff608
Visitor
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15 Messages
2 days ago
Some modems have a fan in them that can fail. Check for a vent area that might have a non-spinning fan, and make sure it's also free of dust. Apart from that you'll have to have a rep here contact you to go any further in troubleshooting.
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XfinityJosephA
Official Employee
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1.6K Messages
1 day ago
Hello, @user_5khoud I wouldn’t normally suggest a modem swap because intermittent connectivity is more often the result of a signal issue. But if the modem is hot it may be a good idea to try a new modem. Do you have an Xfinity leased modem? If yes you can always make an appointment at an Xfinity store and exchange the modem. You can always schedule an appointment online using this link.
https://www.xfinity.com/support/articles/schedule-appointment-online
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