Frequent Visitor
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8 Messages
Hosting Website Blocked by Comcast
Recently I started a hosted website and I am unable to access the website and also the hosting service.
A simple traceroute shows the route is blocked/terminated by Comcast
Connected to Comcast internet service:
PS C:\Windows\System32\WindowsPowerShell\v1.0> tracert -4 cp3.hostsilo.com
Tracing route to cp3.hostsilo.com [104.251.111.203]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms Docsis-Gateway.hsd1.wa.comcast.net [10.0.0.1]
2 11 ms 10 ms 9 ms 10.22.111.130
3 10 ms 9 ms 9 ms 24.153.85.73
4 10 ms 10 ms 8 ms 96.216.61.57
5 * * * Request timed out.
6 * * * Request timed out.
When I connected to a non-Comcast internet provider, I am access to access my site and control panel.
EG
Expert
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110K Messages
2 years ago
Try contacting this team about it. They handle blocking issues;
Comcast Customer Security Assurance. You can contact them online using the link below;
https://spa.xfinity.com/?linkId=130556429
https://comca.st/3C2771k which will take you to the general overview page. From there, you will then navigate over to the "Report a blocked website" button. You will then find the section and tool you need.
Or call them at 1-888-565-4329 or 1-800-934-6489 and ask for a transfer to them directly.
Business Hours: 6:00am - 2:00am EST, 7 days a week
Good luck !
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XfinityThomasA
Official Employee
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2.3K Messages
2 years ago
Great question, @DWA-Arickal! And thank you @EG for providing the helpful info on how to report a blocked website. Were you able to complete the suggested steps, @DWA-Arickal?
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Tom_C2
New Poster
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2 Messages
1 year ago
Was any information ever received about why this server is blocked? I'm seeing the same issue as of 27 December 2023.
(edited)
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