Horrible wifi!!! Ready to change service

Sometimes it's useful to separate WiFi issues from connection/signal problems.  Do you have the same issues with an Ethernet connected device/computer/desktop?

It's also helpful to check out signal conditions and error logs on your gateway/modem.  If you have garbage coming in from the street?  It won't work right.  If you have house wiring/splitter/amplifier/connector issues?  It won't work right either.   If you have either problem and a new gateway/modem, it won't work right with the new one either.

If you want to take a look at that yourself, I'd start here:  https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0 

@user_ae7712

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

@user_ae7712 @XfinityOrlandoM 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.