Visitor
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2 Messages
Horrible Services!
I have been a customer with XfINITY years and is in the process of moving to a new house. I had scheduled a appointment to have a technician come to my new house and install the wiring, and a move in Date.
The technician that arrive was unable run the wire from my house to the electrical box across the street. The technician had to call someone else to come. Once that was completed I was informed the technician would return as he had left his tools on my lawn and is out on lunch. No one returned, I called customer support to leave my internet service on at my current address as the technician never showed up to my new house.
Customer support said okay, and will get someone out. 4 days goes by and no response. I then call customer support to inquire when the technician would come back, and whats the hold up. Customer support put me through a telephone hot potato with several representative. After what appears to be 100 representative and repeating the same information over and over, my original schedule appointment will now be 5 days later, which is now a total of 10 days later from the day I had originally scheduled.
[Edited: "Soliciting"]
strega7
Contributor
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495 Messages
2 days ago
Most ISPs seem to be similar in that their techs are basically the indoor people. They submit a request for outdoor work, and the people who do that work are often contractors. Whoever they happen to be, they often run into delays and complications due to permits, weather, obstacles, neighbors etc. For several months now, another ISP (really their contracted digging company) has been laying their lines in my neighborhood. They paused for awhile when the ground froze unexpectedly. They're often still working well after dark. They've cut several existing internet lines in the process of installing theirs. When summer arrives, I expect to see some geysers as irrigation systems are turned on.
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EG
Expert
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117.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.2K Messages
1 hour ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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