Good evening @user_8ukn8n, and thank you for reaching out on our Community Forums this evening. We are sorry to hear that you have been experiencing service interruptions every other week and understand how disruptive that can be. We'd be happy to look into your service issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address?
To send a "Direct Message" ("Private") message:
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Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.2K Messages
1 hour ago
Good evening @user_8ukn8n, and thank you for reaching out on our Community Forums this evening. We are sorry to hear that you have been experiencing service interruptions every other week and understand how disruptive that can be. We'd be happy to look into your service issues further. To get started, can you please send us a Direct Message with your first and last name along with the service address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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