U

Monday, August 26th, 2024 4:28 PM

Horrible rediculous service

  Look I have at it with this company.  In all of my years of having internet service.  I have to say this by far is the worst service that ive had.  Its the worst all the way around from customer service to the internet down to the technician.  We cant work from home, baby cant watch her little educational shows.  There is no guarantee the internet is going to stay on.  You cant speak with a live rep.  The technician dont show up.  [Edited: "Language"] is the purpose for having a company if you cant help your customers.  I absolutely with all my heart hate Xfinity so i am leaving going back to At&t.  Atleast I know they will take care of you and respond on time.  I have had bad internet for a year and the last 2 months have been [Edited: "Language"].  Understand im posting about this bad service all over social media.  Im gonna contact the BBB to see if they can help because we are on automatic payment so our payments are never late but we cant get help.  Cant say have a good day cause ours isnt.

Official Employee

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1.7K Messages

23 days ago

 

user_43m56t, Hi! We appreciate you for taking the time out of your day to reach out. We will surely miss your business. I know how important it is to pay for service and receive reliable and quality service in return. I am sorry to learn about this experience of not being able to work from home, watch shows, speak with someone, and the technician not showing up. I can definitely understand feeling this way if I were in your shoes. Over social media, we are a team of specialists who are experts in helping out our XFINITY community with solutions. We will do everything within our power to rectify this experience. If you change your mind, please feel free to send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.

 

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