Horrible Latency when connecting to Fortnite PC

@XfinityChe​ I am not having any issues with other games or applications. Even tried 2 different vpns to see if that would fix the packet loss which it didnt. Which would indicate it is a local hoping close to my home having a error of some kind. Did traceroute for AWS Epic Server with me and my cousin which we both have comcast. I am experiencing issues and he is not. Oh course his path route is a little different than mine, but we cannot troubleshoot any further as most of the pings are no responsive time outs guessing it was disabled.

Hardware: Wired Connection. Cat6 patch cords, Asus RT-AX86U router, Arris S33 Modem connected together with 2.5GB Wan Port. My internet connection is the 1.2GB plan.

My Traceroute on my comcast service.

Massive packet loss everytime during game play.

C:\Users\WOLBI>tracert qosping-aws-us-east-1.ol.epicgames.com

Tracing route to qosping-aws-us-east-1.ol.epicgames.com [54.82.195.216]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  RT-AX86U-71C0 [192.168.50.1]
  2    10 ms    11 ms     9 ms  96.120.21.73
  3     9 ms    13 ms     9 ms  96.110.67.97
  4    11 ms    17 ms    10 ms  ae-7-ar02.westside.fl.jacksvil.comcast.net [68.86.168.65]
  5    25 ms    24 ms    25 ms  be-33632-cs03.56marietta.ga.ibone.comcast.net [96.110.43.121]
  6    24 ms    23 ms    23 ms  be-2312-pe12.56marietta.ga.ibone.comcast.net [96.110.33.186]
  7    25 ms    24 ms    24 ms  50.242.149.90
  8    26 ms    26 ms    24 ms  150.222.66.213
  9    25 ms    24 ms    25 ms  54.239.104.183
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    47 ms    39 ms    39 ms  52.93.28.156
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26    38 ms    38 ms    38 ms  ec2-54-82-195-216.compute-1.amazonaws.com [54.82.195.216]

Trace complete.

C:\Users\WOLBI>

My Cousin with comcast service as well doing same traceroute. 

No packet loss at all during game play

Tracing route to qosping-aws-us-east-1.ol.epicgames.com [34.194.116.183]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  unifi.localdomain [192.168.1.1]
  2     9 ms    11 ms     8 ms  96.120.21.97
  3    11 ms     9 ms    11 ms  96.110.67.13
  4    14 ms    12 ms    15 ms  ae-17-ar02.southside.fl.jacksvil.comcast.net [69.139.222.185]
  5    15 ms    15 ms    14 ms  be-33642-cs04.jacksonville.fl.ibone.comcast.net [96.110.41.45]
  6    15 ms    16 ms    15 ms  be-1411-cr11.jacksonville.fl.ibone.comcast.net [96.110.47.114]
  7    23 ms    18 ms    22 ms  be-301-cr12.miami.fl.ibone.comcast.net [96.110.39.242]
  8    17 ms    18 ms    17 ms  be-1312-cs03.miami.fl.ibone.comcast.net [96.110.44.189]
  9    15 ms    16 ms    20 ms  be-3311-pe11.nota.fl.ibone.comcast.net [96.110.33.154]
 10    16 ms    16 ms    25 ms  23.30.206.206
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19    42 ms    41 ms    45 ms  52.93.29.36
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30    38 ms    41 ms    40 ms  ec2-34-194-116-183.compute-1.amazonaws.com [34.194.116.183]

Trace complete.
qosping-aws-us-east-1.ol.epicgames.com

Thanks for the update @Jerbear05! I want to take a deeper look into the account here on my end to see how we can help! Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

@Jerbear05​ I know this is ~5months old but I've had the same issue now for around 12months with no resolution in sight-- it's still a big issue for me. AWS-East will consistently drop my games. If I switch to AWS-West it works absolutely fine.  Comcast refuses to believe its a routing issue and won't do anything about it. Got real tired of being told to reboot my modem or PC, etc.  Just curious if you ever got them to fix your issue?

@Mi2kep thank you so much for letting us know you are also having connection issues when playing Fortnite. I would definitely recommend doing a check to see if you run into issues with any other game when playing online. Also, are you using a PC with a hardwired connection or are you using a Wi-Fi connection to play?