R

Visitor

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1 Message

Friday, March 17th, 2023 3:11 AM

Closed

Horrible lag, drops,ping mainly during congested times since my area got an "infrastructure" update

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​Need some help desperately. Been in my home for 6 years. First 5 years did not have a single hiccup. Last year there was an infrastructure update to my area and its been down hill since. I mainly game/stream and use all apps to watch tv. Mainly during the congested hours on week nights and weekends I will randomly have these ping, drops, and lag that pretty much make most online play of any sort useless. Its so random as I will have a weekend/week night of no issues but sometimes I would have multiple days in a row of just gosh awful internet its just so all over the place. I'm posting tonight as a cry for help as its horrible to pay for a service that's so unreliable and tonight it has been at its worse for the week with other days sprinkled in just not as bad. I've had in home techs come out and change line in my home. Come back out again and test signal obviously during times that there are no issues. The last tech told me "I will send this to my supervisor" which I would have hoped to escalate my issues to maybe a line tech or some kind of help but I've yet to hear anything. I'm stuck with xfinity as there isn't really another provider in my section of town but if there was I would be gone in a heartbeat as I'm at that point. I've eliminated any kind of chance being my owned hardware on my end as I tried with xfinity gateway as well and still had issues. Currently have an arris s33 docsis 3.1 modem and asus rt-ax82u ax5400 router. I'm at the point that this has to be something between me and the hub or at the hub itself. ​

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​Startup Procedure​
​Procedure​ ​Status​ ​Comment​
​Acquire Downstream Channel​ ​711000000 Hz​ ​Locked​
​Connectivity State​ ​OK​ ​Operational​
​Boot State​ ​OK​ ​Operational​
​Configuration File​ ​OK​
​Security​ ​Enabled​ ​BPI+​
​DOCSIS Network Access Enabled​ ​Allowed​
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​Downstream Bonded Channels​
​Channel ID​ ​Lock Status​ ​Modulation​ ​Frequency​ ​Power​ ​SNR/MER​ ​Corrected​ ​Uncorrectables​
​44​ ​Locked​ ​QAM256​ ​711000000 Hz​ ​4 dBmV​ ​44 dB​ ​110​ ​0​
​13​ ​Locked​ ​QAM256​ ​519000000 Hz​ ​3 dBmV​ ​44 dB​ ​150​ ​0​
​14​ ​Locked​ ​QAM256​ ​525000000 Hz​ ​3 dBmV​ ​43 dB​ ​127​ ​0​
​15​ ​Locked​ ​QAM256​ ​531000000 Hz​ ​3 dBmV​ ​44 dB​ ​84​ ​0​
​16​ ​Locked​ ​QAM256​ ​537000000 Hz​ ​3 dBmV​ ​44 dB​ ​96​ ​0​
​17​ ​Locked​ ​QAM256​ ​543000000 Hz​ ​3 dBmV​ ​44 dB​ ​112​ ​0​
​18​ ​Locked​ ​QAM256​ ​549000000 Hz​ ​3 dBmV​ ​44 dB​ ​138​ ​0​
​19​ ​Locked​ ​QAM256​ ​561000000 Hz​ ​3 dBmV​ ​44 dB​ ​178​ ​0​
​20​ ​Locked​ ​QAM256​ ​567000000 Hz​ ​3 dBmV​ ​42 dB​ ​214​ ​0​
​21​ ​Locked​ ​QAM256​ ​573000000 Hz​ ​4 dBmV​ ​42 dB​ ​330​ ​0​
​22​ ​Locked​ ​QAM256​ ​579000000 Hz​ ​4 dBmV​ ​44 dB​ ​331​ ​0​
​23​ ​Locked​ ​QAM256​ ​585000000 Hz​ ​4 dBmV​ ​41 dB​ ​290​ ​0​
​24​ ​Locked​ ​QAM256​ ​591000000 Hz​ ​4 dBmV​ ​42 dB​ ​251​ ​0​
​25​ ​Locked​ ​QAM256​ ​597000000 Hz​ ​4 dBmV​ ​44 dB​ ​292​ ​0​
​26​ ​Locked​ ​QAM256​ ​603000000 Hz​ ​4 dBmV​ ​44 dB​ ​310​ ​0​
​27​ ​Locked​ ​QAM256​ ​609000000 Hz​ ​4 dBmV​ ​44 dB​ ​218​ ​0​
​28​ ​Locked​ ​QAM256​ ​615000000 Hz​ ​4 dBmV​ ​44 dB​ ​173​ ​0​
​29​ ​Locked​ ​QAM256​ ​621000000 Hz​ ​4 dBmV​ ​43 dB​ ​180​ ​0​
​30​ ​Locked​ ​QAM256​ ​627000000 Hz​ ​4 dBmV​ ​39 dB​ ​23457​ ​121​
​31​ ​Locked​ ​QAM256​ ​633000000 Hz​ ​4 dBmV​ ​41 dB​ ​2966486​ ​4472952​
​32​ ​Locked​ ​QAM256​ ​639000000 Hz​ ​4 dBmV​ ​44 dB​ ​3022175​ ​1370840​
​33​ ​Locked​ ​QAM256​ ​645000000 Hz​ ​4 dBmV​ ​44 dB​ ​284​ ​0​
​34​ ​Locked​ ​QAM256​ ​651000000 Hz​ ​4 dBmV​ ​44 dB​ ​250​ ​0​
​35​ ​Locked​ ​QAM256​ ​657000000 Hz​ ​4 dBmV​ ​44 dB​ ​175​ ​0​
​36​ ​Locked​ ​QAM256​ ​663000000 Hz​ ​4 dBmV​ ​44 dB​ ​185​ ​0​
​37​ ​Locked​ ​QAM256​ ​669000000 Hz​ ​4 dBmV​ ​44 dB​ ​128​ ​0​
​38​ ​Locked​ ​QAM256​ ​675000000 Hz​ ​4 dBmV​ ​44 dB​ ​86​ ​0​
​39​ ​Locked​ ​QAM256​ ​681000000 Hz​ ​4 dBmV​ ​44 dB​ ​45​ ​0​
​40​ ​Locked​ ​QAM256​ ​687000000 Hz​ ​4 dBmV​ ​44 dB​ ​34​ ​0​
​41​ ​Locked​ ​QAM256​ ​693000000 Hz​ ​4 dBmV​ ​44 dB​ ​31​ ​0​
​42​ ​Locked​ ​QAM256​ ​699000000 Hz​ ​4 dBmV​ ​44 dB​ ​44​ ​0​
​43​ ​Locked​ ​QAM256​ ​705000000 Hz​ ​4 dBmV​ ​44 dB​ ​80​ ​0​
​193​ ​Locked​ ​OFDM PLC​ ​957000000 Hz​ ​4 dBmV​ ​43 dB​ ​3555019371​ ​489​
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​Upstream Bonded Channels​
​Channel ID​ ​Lock Status​ ​US Channel Type​ ​Frequency​ ​Width​ ​Power​
​1​ ​Locked​ ​SC-QAM​ ​16400000 Hz​ ​6400000​ ​47.5 dBmV​
​2​ ​Locked​ ​SC-QAM​ ​22800000 Hz​ ​6400000​ ​47.5 dBmV​
​3​ ​Locked​ ​SC-QAM​ ​29200000 Hz​ ​6400000​ ​47.0 dBmV​
​4​ ​Locked​ ​SC-QAM​ ​35600000 Hz​ ​6400000​ ​47.3 dBmV​
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​16/3/2023​
​20:52:29 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:30 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:30 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:31 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:31 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:32 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:34 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:52:35 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​20:53:01 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:11:06 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:39 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:39 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:39 3 No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:45 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:46 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:47 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:48 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:21:49 3 UCD invalid or channel unusable;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:32:19 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​
​16/3/2023​
​21:32:35 3 Failed LAN WebGUI login attempt from 69.244.124.25 on 23/03/16 at 9:32 PM.​
​16/3/2023​
​21:32:44 3 Successful LAN WebGUI login from 69.244.124.25 on 23/03/16 at 9:33 PM.​
​16/3/2023​
​21:33:15 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;​

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Official Employee

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894 Messages

1 year ago

Hello @ryan_d57! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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