U

Visitor

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1 Message

Sat, Jan 15, 2022 1:10 AM

Horrible interner

I have lived here for a year, EVERY day my internet cuts out and back in, recently it’s been every 5-10 minutes. I have talked to tech support multiple times. Two days ago the rep said that it was problem from the pole to the house. Today the tech came our, ran tests, and said everything was fine and I needed a new modem, which I got last week, after waiting for an hour, getting a cable box instead, and driving back. The tech said it would be $100 for him swapping out the modem/router. ONE PLUG AND ONE COAXIAL CABLE. I have paid for this service for over a year and it has never worked. 3 modems and no progress. After the tech left today it worked for 6 hours, and just now it cut off. I am at my limit. WHAT DO I DO?!?

Contributor

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120 Messages

6 d ago

Hey this is unfortunate but a bit more information is needed to understand what the issue is..

Try the following link and post results.

https://internet.xfinity.com/network/health

Just my .2 cents.

 Thanks and good luck.

Official Employee

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74 Messages

5 d ago

Thanks for posting on our Community Forums for assistance, @user_68e0e8! Wow, I am truly sorry to hear about this situation. Definitely, not the experience we would like you to have. I totally understand your frustration and would like to help make this right.

 

Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

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