Horrible experience with Xfinity

I am an Xfinity Gigabit customer in Jacksonville (32207). I have been left with zero internet and a 2-week delay for a tech appointmentafter already having issues for months and having a technician come to my home to supposedly fix the issue, he only made it worse by pulling my old cable from the ground and being lazy enough to not put the new one back through the ground instead hanging it from my roof through trees to the lamp pole, me and my wife both work from home we have been without internet and unable to work because of this and it is very frustrating specially how nonchalant and unhelpful these agents are they do not care and refuse to let me speak with a manager, they made me pay 10$ because they said I can use the Xfinity WiFi in the main time and it’s also not working when I connect it says no internet Furthermore, Xfinity has an acknowledged, confirmed overcharge of $465 two tradings that I did to receive new phones they claimed I only sent one phone but I have evidence that both phones was sent and delivered after days of fighting they finally acknowledged their messed up and I been waiting for over 2 months for them to remove the charges so I can pay my bill and it’s just accumulating to 800+ this is ridiculous and evil what they are making me go through someone who’s been with them for over 2 years going on 3 and also encouraging my family to transfer to Xfinity this is just a slap in the face