Horrible experience trying to check XB10 availability

Xfinity customer service has now gone from terrible to downright sadistic. For a long time it's been very difficult to check for availability of new equipment, in this case the new XB10 gateway. I keep getting emails telling me how wonderful the new gateway is and so I finally decided to call customer service to try to get one. I waited for over a half hour while the agent tried to determine availability in my area. She finally gave me the "good" news that it's available, I qualify for it with my X class service, and it's available at my local xfinity store. I questioned how she knew this and she assured me that they have it in stock but that I would have to bring my current modem in to swap it.

So I spent over an hour driving down to the store only to be told that no one has it in my area and they don't know when it will be available. When I mentioned that the phone agent told me they have it, she said there is no way that they could have checked for that. She said I would get an email when it's available even though I keep getting emails encouraging me to get it. So now, not only do they require me to tear apart my system and drive to the store in order to check, they actively encourage me to waste my time by giving me false assurances that it is available. Sadistic!!