Visitor

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1 Message

Thursday, July 23rd, 2026 12:23 AM

Hook up

Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.

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Official Employee

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3.7K Messages

17 hours ago

 

user_og8wan - Hello! Thank you for joinig us here on the Forums. As a reminder to help keep your account secure it's good to reset or change your password regularly. To Reset your Xfinity ID password
Go to xfinity.com/password.
Enter your Xfinity ID, a verified and eligible mobile number, or a personal (non-Xfinity) email address. Then, click Continue.
Check here if you forget your Xfinity ID.
If you are not sure what your username is, go to xfinity.com/username.
If you make a mistake when you enter your Xfinity ID, you won't see any password reset options.
Select whether you want to reset your password using a text message or email.
Enter the password reset code sent through the delivery method. Then, click Continue.
If you don't receive a reset code, make sure you enter the correct personal (non-Xfinity) email address or mobile number.
You should also check your Junk or Spam folder if trying to reset by email.
If your code does not work, make sure you enter the reset code, not the phone number that sent the message.
Create and confirm your new password. Click Continue.
Once finished, you should see a message confirming that the process was successful.

Reset your Xfinity ID password

 

Expert

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119.5K Messages

4 hours ago

@user_og8wan 

Are you referring to your WiFi network security password ?

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