Visitor
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1 Message
Hook up
Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.
Visitor
•
1 Message
Trying to get my password to work, went through all steps to set my password , but it won’t let me in. It says wrong password.
XfinityThomasA
Official Employee
•
3.7K Messages
4 hours ago
Go to xfinity.com/password.
Enter your Xfinity ID, a verified and eligible mobile number, or a personal (non-Xfinity) email address. Then, click Continue.
Check here if you forget your Xfinity ID.
If you are not sure what your username is, go to xfinity.com/username.
If you make a mistake when you enter your Xfinity ID, you won't see any password reset options.
Select whether you want to reset your password using a text message or email.
Enter the password reset code sent through the delivery method. Then, click Continue.
If you don't receive a reset code, make sure you enter the correct personal (non-Xfinity) email address or mobile number.
You should also check your Junk or Spam folder if trying to reset by email.
If your code does not work, make sure you enter the reset code, not the phone number that sent the message.
Create and confirm your new password. Click Continue.
Once finished, you should see a message confirming that the process was successful.
Reset your Xfinity ID password
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