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user_we20jm
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Saturday, August 24th, 2024 10:11 PM

Home wifi and phones

I have 2 phones 1 will not connect to my WiFi. And the other will only stay connected for a few seconds then goes off

Question

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Updated 

2 months ago

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EG

Expert

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106.9K Messages

2 months ago

The concern is not "Home Security Devices And Equipment" help related............ Topic moved here to the proper help section for assistance. 

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XfinityVictor

Official Employee

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850 Messages

2 months ago

 

user_we20jm Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing issues connecting to your WiFi. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

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EG

Expert

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106.9K Messages

2 months ago

@XfinityVictor  How  ' bout suggesting some steps... Many customers here are not at all technical. ..

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