U

Visitor

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3 Messages

Sat, Jul 24, 2021 4:28 PM

Home Wifi access

The wifi option on my Xfinity gateway is disabled and I can't change the setting.

This post was escalated on July 24, 2021 by EG

Responses

EG

Expert

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89.2K Messages

2 m ago

Have you tried using the Xfi website or the Xfi app interfaces ?

Visitor

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3 Messages

@EG Yes. I’ve tried both. I found the option to enable WiFi in the gateway application but I’m unable to change the setting.

EG

Expert

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89.2K Messages

Hmmm... Perhaps a Comcast employee can do it for you remotely.

I'm going to escalate this to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

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450 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! This absolutely isn't the experience we want for you and I'm sorry to hear that you aren't able to access your Wi-Fi. I would love to look into this further and help you find a resolution. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"
Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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EG

Expert

 • 

89.2K Messages

@user_5eaeb0 @XfinityBillie 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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3 Messages

An Xfinity technician replaced my gateway and the problem was solved. Thanks for the responses!

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