Sat, Jul 24, 2021 4:28 PM
The wifi option on my Xfinity gateway is disabled and I can't change the setting.
2 m ago
Have you tried using the Xfi website or the Xfi app interfaces ?
@EG Yes. I’ve tried both. I found the option to enable WiFi in the gateway application but I’m unable to change the setting.
Hmmm... Perhaps a Comcast employee can do it for you remotely.
I'm going to escalate this to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! This absolutely isn't the experience we want for you and I'm sorry to hear that you aren't able to access your Wi-Fi. I would love to look into this further and help you find a resolution. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
To send a "Peer to peer" ("Private") message you may need to:
Click "Sign In"Click the "Peer to peer chat" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it
Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
An Xfinity technician replaced my gateway and the problem was solved. Thanks for the responses!
View other replies