U

Visitor

 • 

1 Message

Saturday, May 3rd, 2025 2:50 AM

home internet

my internet isn't working.

Expert

 • 

110.7K Messages

29 days ago

First. Check their site here for official info on any possible local outages;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

Official Employee

 • 

198 Messages

28 days ago

Hello @user_uyf4cd. Thank you for reaching out on our Community Forum. I know how important it is to make sure your services are working. Was there an interruption reported in your area? 

Expert

 • 

110.7K Messages

27 days ago

Were you able to find any outage info on that site or in the app ?

forum icon

New to the Community?

Start Here