Visitor
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1 Message
Home internet offline
I just had a 3 day xfinity outage following a storm. My internet will not work and the app keeps saying my device is offline. It's my own modem. I've tried unplugging, restarting, resetting. I've tried had chat support help but they keep saying my device isn't online. How can I verify you have the right information and I'm guessing something reset during the outage?
XfinitySeth
Official Employee
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1.3K Messages
2 hours ago
Hello user_59qw1p, and thank you for connecting with us in our community! I'm sorry to hear about the storms in your area that caused the service interruption. I've been in a few bad storms myself with no power recently, so I know what that can be like, but I hope everything is cleared up for you now 👍 More than anything, we want to ensure your service is back online as soon as possible.
Has your service come back online since creating your post? You can also find up-to-the-minute updates on any interruption on your area at xfinity.com/support/statusmap.
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