Visitor
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1 Message
Home internet is off line
I was surprised over the weekend when I logged into the Xfinity app on my phone and was told "Your home internet is offline". Got home to check my connection and everything looks fine. Can browse the internet, streaming is fine.
XfinityMelinda
Official Employee
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364 Messages
17 hours ago
Hello @user_2b13xk, and thank you for posting on our Xfinity Community Forum! We appreciate you using the Xfinity App's self-service features and can understand how seeing your home internet reported as offline when everything appeared to be working normally would be confusing.
Are you still seeing this message in the app? If so, please let us know if the app continues to show your home internet as offline while your services remain connected and working.
We'll be happy to take a closer look and work with you to get this resolved if the issue is ongoing.
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EG
Expert
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121.3K Messages
4 hours ago
@user_2b13xk
Try restating / powercycling the the modem / gateway, let it fully sync back up, and then restart the phone and see.
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