Home Internet doesn't work

I’ve been experiencing internet issues for three days, and the problem still hasn’t been fixed. A technician came to my home this morning and replaced my old modem with a new one. It worked at the beginning, but things got worse afterward. My Wi-Fi completely disappeared and can’t be found.

When I try to get help, the AI assistant keeps telling me there’s an area outage. However, the outage map shows no outage in my area, and it seems like I’m the only one affected. Even when I try to restart and unplug my modem, the Xfinity App still incorrectly shows that I’m online.

I’ve tried to schedule another technician appointment, but the AI assistant refuses because it insists there’s an outage. This is extremely frustrating. I need this issue to be escalated and handled by a real person immediately.