Home Devices not working

Hi there @user_z1kp2e Thank you so much for reaching out on our Xfinity Community Forum about issues with your home devices.  We are here to help!  I have listed some steps below that may assist below.  You can also click Troubleshooting for more info.  Please let me know if this helps. 

Sometimes, your Ring doorbell may disconnect from WiFi when it wakes up from deep sleep mode. If this happens, you might not be able to see live video.

Try taking out the battery and putting it back in to reconnect the doorbell. Setting a static IP address may also keep the issue from happening again.

To do this, follow these steps:

1. Make sure your doorbell is connected to the home WiFi.
2. On a device connected to your gateway, open a browser and go to http://10.0.0.1.
3. Log in to the Admin Tool.
4. Select Connected Devices.
5. Find your doorbell in the list and click Edit.
6. Select Reserved IP, then click Save.