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user_0b40uh
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4 Messages

Saturday, April 12th, 2025 2:06 AM

HITRON CODA56 not giving higher speeds

I recently replaced my existing modem with a Hitron Coda 56 as recommended by the Xfinity device list. I am not seeing any increase in my speeds, especially the upload speed stuck at 40 Mbps. I tried customer service, but they didn't understand what I was asking. Does anything need to be updated on the back end? 

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1 day ago

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EG

Expert

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109.8K Messages

4 days ago

There are other conditions that need to be also be met such as actually being in an updated market area. See the link for more info;

https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/enhanced-speeds 

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user_0b40uh

4 Messages

I got the email saying that I need to upgrade my modem and I see the 2100 mbps tier in my area. 

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4 days ago

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XfinityThomasD

Official Employee

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1.2K Messages

 

user_0b40uh Thanks for posting on our Community Forums! We can definitely help check that the provisioning is correct for your new equipment. Since we would need your information, please send our team a direct message with your full name and address. That way we can securely work on the account.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

EG

Expert

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109.8K Messages

4 days ago

Ok so then it may indeed be a back door database speed provisioning thing. I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to check it for you. Good luck ! 

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user_0b40uh

4 Messages

Thank you for the quick response!

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3 days ago

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EG

Expert

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109.8K Messages

2 days ago

@user_0b40uh 

Please post back with how it turns out.

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user_0b40uh

4 Messages

The Xfinity team had to push a new provisioning profile down to the modem. That is giving me higher speeds (~600 Mpbs down / 80 Mbps up based on the router's built in speedtest). There might be something in my router that's limiting the speed - I'm going test direct to the modem later. 

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1 day ago

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