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Hitron Coda56 modem OFDMA Upstream disabled
Hello,
I have Hitron Coda56 modem and see on status information page, that OFDMA Upstream is disabled for my installation. Signal levels are ideal. Could anybody from Xfinity support troubleshot this issue? Thank you.
BruceW
Gold Problem Solver
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25.6K Messages
1 month ago
"Modmail" is the private message facility used on the Reddit web site. Here in the Xfinity Forums, the equivalent is Direct Messaging.
If you need to send a private Direct Message ("DM") to Xfinity Support, from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
Regrettably the "pencil and paper" icon is a pale grey that is active even though it does not look active. Go ahead and select it. But if a red circle-slash appears when you try to select the icon it means that DMs are disabled in your user Profile. If that happens go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
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XfinityRichard
Official Employee
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970 Messages
1 month ago
Hi there, @user_1mv3p3 ! I do apologize, not ModMail but if you can send me a DM with your first and last name I can assist you further, I can look further into this issue for you.-Richard
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