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Friday, April 4th, 2025 3:05 PM

Hitron Coda56 modem not part of Xfinity network

I have had a Hitron Coda56 modem for about a year now, and it has been working great, until 4/2/2025 @9am DST.  At that time, while I still had my connection to the internet, the Xfinity stream app we use on our Apple TV boxes stopped recognizing the internet signal it was connected to as being part of my Xfinity home network, and I couldn't use the Xfinity stream app any longer.  Further troubleshooting using the Xumo box and signing onto the Xfinity stream app, I get the Now TV channels, and do not see local channels for my area, which suggests that the signal is not recognized as an Xfinity home network signal by the Xfinity stream app on multiple devices within my home.  I tried doing a factory reset of the modem, and that did not fix the issue.  It looks like I will have to rely on other streaming apps to get the local television channels that we use the stream app for, or pay $15/month for an Xfinity modem.

Official Employee

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1.7K Messages

14 days ago

user_7rlbmo since your Hitron Coda56 does not have built-in wireless I would focus on the wireless router you're using. If you connect a device directly to your modem and reset your equipment do you see all your channels? 

2 Messages

@XfinityJosephA​ I tried connecting the apple tv directly to the modem and reset the equipment.  I am getting the same connection error in the Xfinity Stream app that I cannot use the device because it is not a part of the xfinity home wifi.  

Official Employee

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1.7K Messages

user_7rlbmo we appreciate your time and effort. Let's take a closer look at your service and take the right steps to help. Please send us a direct message when you have a chance. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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