Visitor
•
1 Message
Hitron Coda56 keeps disconnecting every few days
A few weeks ago, my Hitron Coda56 modem started disconnecting about weekly. I went through the various trouble shooting steps (checking cable tightness, power cycle, reset) and the only thing that resolves it is a full factory reset and going through activation again. It works fine for a bit and then a few days later it will disconnect again. This has happened four times. I have a technician visit scheduled in a few days, but wondering if this is something I can resolve.
XfinityThomasB
Official Employee
•
2.2K Messages
2 days ago
Happy Sunday user_c7m8ac
I can easily check to see if there is anything additional we can do remotely to get this sorted out with the Coda56. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0
EG
Expert
•
112.5K Messages
2 days ago
@user_c7m8ac @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0