Visitor
•
6 Messages
Hitron CODA56 Activation issues and slow speed
I purchased a new CODA56 to replace my Xfinity modem. I first called Xfinity at 8 a.m. today. After 6+ hours on the phone with different reps, there is still no resolution. One rep added the wrong mac id, and the next rep added a different modem. Then, once the modem was added, they removed my internet plan entirely from my account. I had to Google the modem issue to walk a rep through getting myself a solution. One of the reps told me I needed to change the password to my Xfinity account (not my Wi-Fi) and that would fix my Wi-Fi issues... I'm at a loss for words with the experience I’ve had today dealing with Xfinity. Currently, as of now, my modem has internet, but my speeds are still capped at 150mbs yet my plan allows for 2 gigabytes. The last rep said they were going to send "super strong signals" over the next 1-2 hours to my modem, and he was supposed to call me back 2 hours ago.... I'm not even sure what to do at this point.
user_yoi1xy
Visitor
•
6 Messages
2 days ago
Update: A technician came out, 2 hours later confirmed the hardware is perfectly fine, and it's a software issue. I bought another NEW Hitron CODA56 modem (expecting Xfinity to say it was defective) and had them install it, and again, the same problem. The tech confirmed that it's a software issue coming from Xfinity customer service, and there's nothing he can do physically. Essentially, 2 hours wasted. I'm supposed to wait for a callback from another tech tomorrow. At this point, I'm contemplating splurging on the Netgear CM3000 Modem and hope I don't run into the same issue. This is going on 36+ hours with no resolution in sight, just to add an Xfinity-recommended modem to an account... extremely ridiculous.
0
0
user_yoi1xy
Visitor
•
6 Messages
2 days ago
Purchased the Nether CM3000 modem. Getting the same speed issues after activation. Another rep said they have to send another tech out. 3rd tech in 2 days. It really makes it seem like Xfinity is forcing consumers to use their modems by making this process so difficult you want to give up trying
(edited)
5
0