Hitron CODA56 Activation issues and slow speed

@user_yoi1xy

Thanks for reaching out to us we do apologize with any inconvenience you're having with your services using your own customer modem. If you actually have another tech coming out in the next couple of days, the hands on tech will be able to get your modem activated and check the speeds and check everything inside and outside the home.  

Since this is a repeat issue the technician will most likely have Xfinity equipment with them so they can test everything inside and out and roll out any possibilities and go to the next steps.

What I would like to do is follow up with you in a couple of days to see if the techs  got everything updated and working as it should be

@XfinityOrlandoM​ Both technicians who came out confirmed the cables and hardware are fine, and the issue is with the provisioning. They say there's nothing they can do, and I need to call customer care. Customer care runs a diagnostic, and says everything looks fine on their end, so they need to send a technician out. I'm in an endless loop. This is day 3, I've had 3 technicians at my house over 3 days, spoke with 12+ different reps over the phone and chat. I've bought 3 different modems, and it's always the same issue after activation and provisioning from Xfinity. My speeds get throttled down to 100 Mbps, I'm on a 2gig plan. I actually get better speeds (300mbps) with the new modems before I reach out to Xfinity to provision the modem.

@user_yoi1xy

 Let's take a deeper look at your account,  to get started send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityOrlandoM​

Ok. DM sent.

@user_yoi1xy​ I had a problem like this a few years ago when I upgraded my modem.  At the time I had 600Mbps down (~720 actual), which had been bumped up over the years from the 150 I had when I first got Comcast service.  Fire up the new modem and all of a sudden I was getting a rock solid 180.  Apparently, the system provisioned it for the 150 I originally had, which wasn't even an available speed at the time.  I just went ahead and upgraded to the faster 1200/40 plan I wanted, and as soon as that went through I was getting ~1400 down.

I'd try downgrading one speed tier, then upgrade back to 2Gbps later if you want.