Visitor
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4 Messages
Hitron CODA56 Activation Help
Good afternoon everyone. So I decided to buy my own modem to replace my Xfinity modem. It's a Hitron CODA56. But I cannot seem to get it activated. I have tried activating through the app many times and have been met with "Something went wrong". I have reached out to a rep through both chat and over the phone and they keep insisting on sending a tech to my house. I know that everything is fine on my end as the Xfinity gateway worked fine and an Arris SB8200 worked great as well. Plus, I'm a low volt tech. I work with coax every day so I have the means to ensure the cable is perfect. Can anyone offer me any advice or assistance on this? Thanks!
EG
Expert
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112.9K Messages
21 days ago
Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck !
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XfinityThomasA
Official Employee
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2.7K Messages
21 days ago
Hello, MysteriousQ! Thank you for joining the Xfinity Forums community for help with your activation. Let's take a closer look and troubleshoot this issue together.
Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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