New Poster
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4 Messages
Hitron Coda 56 activated but no increase in speed
I recently replaced my existing modem with a Hitron Coda 56 to take advantage of the upgraded internet plan, but I am not seeing an increase in speed. I am seeing a slight increase in the download, as I was already provisioned for 1.25 Gbps, but I am seeing no change in the upload (still at ~35 Mbps). Is there something else I need to do or is there a configuration change that needs to occur to take advantage of the increase? I did see other posts recommending to make sure there are no other modems on the account, but I can not find a place to remove the prior one. When I interact with the AI agent, it does ask me to choose the correct one from my new one and old one. Any ideas?
XfinityLinda
Official Employee
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1.7K Messages
11 days ago
We appreciate you reaching out about your speeds with the new modem, @wmattg. You've reached the right team for assistance. We'll have to take a closer look into this to see what is happening with the speeds. Please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
(edited)
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XfinityMarcos
Official Employee
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2.3K Messages
11 days ago
@wmattg, It was a pleasure working with you, and I'm happy that we were able to help with those Next Gen speeds. Have a great rest of your day!
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EG
Expert
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109.8K Messages
10 days ago
@XfinityMarcos @wmattg
Would you please share with the community what the solution was ?
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