Visitor
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3 Messages
Hitron Cable Modem Update
I just redid my Xfinity triple play plan and one of the perks was my internet going from 1000 down / 40 up to 2100 down and 300 up. After the new plan took affect, I realized that my modem wasn't on the enhanced internet list. I bought a new modem that is listed on the enhanced modem list. Hitron CODA56. My speeds still have not changed and tech support has no idea what to do. I saw on here that others had similar issues and that an employee was able to send out a provisioned update. Could someone please help me here? Thank you!!
XfinityAdrienne
Official Employee
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1.3K Messages
3 days ago
Hey there, @user_1l6afo! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the speeds not being as expected after the higher speeds. I am happy you were able to see the replies regarding pushing the provisioning. We would be more than happy to take a look with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
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