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High uncorrectables on three channels; High incidence of packet loss as a result
For the past few weeks, I have been dealing with interrmittent periods of heavy packet loss. Given that it came and went, I wondered if it might be a wifi interference issue or a router issue; however after checking a number of other potential causes I noticed that three channels are showing significant amounts of corrected and uncorrectables on downstream in the modem's log.. This issue seems to persist on the same channels even after modem resets. The strangest factor is that the interference is completely random-we can have days of perfectly functional internet, then suddenly packet loss so severe it makes online gaming and video streaming impossible.
Yes, I have checked the coax connection to the modem (a single cable routed directly into our apartment through the floor near a wall) so I'm assuming the problem here is somewhere outside? This wouldn't be due to a failing modem, correct?
These are the readings only about 10-20 minutes after a reset:
EDIT: Picture isn't showing up, so here's a more recent reading:
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Corrected | Uncorrectables |
1 | Locked | QAM256 | 25 | 627000000 Hz | -9.5 dBmV | 38.4 dB | 0 | 0 |
2 | Locked | QAM256 | 17 | 579000000 Hz | -9.5 dBmV | 0.0 dB | 0 | 0 |
3 | Locked | QAM256 | 18 | 585000000 Hz | -9.9 dBmV | 0.0 dB | 29649 | 129286 |
4 | Locked | QAM256 | 19 | 591000000 Hz | -10.1 dBmV | 0.0 dB | 0 | 0 |
5 | Locked | QAM256 | 20 | 597000000 Hz | -10.4 dBmV | 0.0 dB | 4203868 | 1033089 |
6 | Locked | QAM256 | 21 | 603000000 Hz | -10.4 dBmV | 0.0 dB | 0 | 0 |
7 | Locked | QAM256 | 22 | 609000000 Hz | -10.1 dBmV | 31.0 dB | 13960393 | 1346828 |
8 | Locked | QAM256 | 23 | 615000000 Hz | -9.9 dBmV | 38.2 dB | 0 | 0 |
9 | Locked | QAM256 | 24 | 621000000 Hz | -9.4 dBmV | 38.5 dB | 0 | 0 |
10 | Locked | QAM256 | 26 | 633000000 Hz | -9.6 dBmV | 38.4 dB | 0 | 0 |
11 | Locked | QAM256 | 27 | 639000000 Hz | -9.9 dBmV | 38.1 dB | 0 | 0 |
12 | Locked | QAM256 | 28 | 645000000 Hz | -10.3 dBmV | 37.9 dB | 0 | 0 |
13 | Locked | QAM256 | 30 | 651000000 Hz | -10.5 dBmV | 37.6 dB | 0 | 0 |
14 | Locked | QAM256 | 31 | 657000000 Hz | -10.6 dBmV | 37.5 dB | 0 | 0 |
15 | Locked | QAM256 | 32 | 663000000 Hz | -10.6 dBmV | 37.4 dB | 0 | 0 |
16 | Locked | QAM256 | 33 | 669000000 Hz | -10.5 dBmV | 37.4 dB | 0 | 0 |
eisenwill
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8 Messages
5 years ago
Here is upstream and downstream:
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CCAndrew
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25.9K Messages
5 years ago
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