Visitor
•
1 Message
High Uncorrectable Codewords and frequent internet drops
Previous tech supprt suggested I needed to update my customer owned modem to a new Xfinity provided option to fix frequent drop internet outs. But even after the install there is still multiple drop outs on wifi and wired devices through the day.
There is no other devices or splinters in-between the input to the house and the modem.
Downstream
SNR
46.0 dB
46.1 dB
46.0 dB
45.9 dB
45.9 dB
45.8 dB
45.9 dB
46.0 dB
46.1 dB
46.0 dB
46.1 dB
46.3 dB
46.1 dB
46.2 dB
46.1 dB
46.3 dB
46.0 dB
46.3 dB
46.3 dB
46.3 dB
46.3 dB
46.3 dB
46.3 dB
46.4 dB
46.3 dB
46.3 dB
46.0 dB
45.8 dB
46.0 dB
46.1 dB
46.1 dB
45.5 dB
45.9 dB
45.4 dB
Power Level
7.7 dBmV
7.5 dBmV
7.4 dBmV
7.4 dBmV
7.4 dBmV
7.4 dBmV
7.5 dBmV
7.6 dBmV
7.8 dBmV
7.9 dBmV
8.0 dBmV
8.1 dBmV
8.2 dBmV
8.3 dBmV
8.4 dBmV
8.4 dBmV
8.5 dBmV
8.6 dBmV
8.6 dBmV
8.7 dBmV
8.8 dBmV
8.8 dBmV
8.8 dBmV
8.8 dBmV
8.8 dBmV
8.8 dBmV
8.5 dBmV
8.2 dBmV
8.4 dBmV
8.6 dBmV
8.8 dBmV
8.8 dBmV
9.2 dBmV
10.3 dBmV
Modulation
256 QAM
256 QAM
256 QAM
Upstream
Power Level
45.8 dBmV
46.0 dBmV
46.5 dBmV
46.5 dBmV
41.7 dBmV
CM error codewords
Channel 20
Correctable 39346361
Channel 41
Correctable 66708
Uncorrectable 124105
Channel 42
correctable 40523
Uncorrectable 82991
There are more and various others on other channels but this gives an idea of the issues.


user_zlpjhp
Visitor
•
4 Messages
6 hours ago
This was the same lame response they gave me.
They don't want to acknowledge the fact that thier network is congested and needs to be upgraded.
(edited)
0
0